Hear from our clients : Onepilot
Manon Coquard
Head of Information Security & Compliance at Onepilot
Onepilot offers a simple, flexible and fast outsourced customer service solution for managing all or part of a customer support organization's tickets. These tickets are handled by native and local agents who use Onepilot technology to respond to customers across all channels, 24/7.
NUMBER OF EMPLOYEES
100
TIME SAVED
150H
FLEET DEVICES
Macbook + MDM
No MDM for ISO27001 certification
Centralized fleet
MDM deployed and ISO27001 achieved
Onepilot, a company reinventing outsourced customer service, recently achieved ISO27001 certification, a significant step towards ensuring information security. This milestone was facilitated by the cockpit and Mobile Device Management (MDM) solution provided by Fleet.
Since 2022, Onepilot has been a Fleet client for managing its IT infrastructure. Onepilot is recognized as the leading solution for outsourced customer and commercial services, operating in a highly competitive and security-sensitive sector. To strengthen client trust and meet their demands, obtaining ISO27001 certification had become a strategic priority. This certification demonstrates their commitment to protecting sensitive information and managing risks effectively.
The ISO27001 certification process involves rigorous standards for information security management systems (ISMS). Onepilot faced several challenges:
Onepilot learned from the ISO27001 certification that having a responsive partner and good communication with teams is crucial. Five main steps enabled quick deployment and good user adoption:
Onepilot’s achievement of ISO27001 certification is partly due to the implementation of Fleet’s MDM and highlights the importance of effective internal communication. Since 2022, using Fleet’s cockpit has accelerated the MDM deployment process.
"Fleet's MDM solution was crucial in our journey towards ISO27001:2022 certification. The ease of use, accessible security features, and support provided by Fleet made all the difference. We are now better equipped to meet the highest standards of information security."
Manon, Head of Information Security & Compliance at Onepilot
Onepilot achieves ISO2700:2022 certification with Fleet MDM Solution
Manon Coquard
Head of Information Security & Compliance at Onepilot
Employee assignment
The assignment of equipment
Responsive customer service
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