Onepilot achieves ISO2700:2022 certification with Fleet MDM Solution

Introduction

Onepilot, a company reinventing outsourced customer service, recently achieved ISO27001 certification, a significant step towards ensuring information security. This milestone was facilitated by the cockpit and Mobile Device Management (MDM) solution provided by Fleet.

Since 2022, Onepilot has been a Fleet client for managing its IT infrastructure. Onepilot is recognized as the leading solution for outsourced customer and commercial services, operating in a highly competitive and security-sensitive sector. To strengthen client trust and meet their demands, obtaining ISO27001 certification had become a strategic priority. This certification demonstrates their commitment to protecting sensitive information and managing risks effectively.

The Challenges of ISO27001 Certification

The ISO27001 certification process involves rigorous standards for information security management systems (ISMS). Onepilot faced several challenges:

• Device Security: Ensuring all company devices, including laptops and mobile phones, comply with strict security policies.
• Data Protection: Safeguarding clients' sensitive data against unauthorized access and potential breaches.
• Compliance: Meeting the comprehensive requirements of ISO27001 standards, including regular audits and continuous monitoring.

The Benefits of Fleet MDM for Onepilot

• Centralized Device Management: The ability to manage and monitor all company devices from the Fleet cockpit, ensuring consistent security policies across the organization.
• Advanced Security Features: Implementing advanced security measures such as encryption, remote wiping, firewall activation, and automatic screen lock after 5 minutes, crucial for protecting sensitive data.
• Rapid Deployment: Fleet’s deployment mode and change management facilitated quick adoption by employees.
• Compatibility: Fleet’s MDM is available for Mac, Windows, and Linux computers.

Fleet's Support in MDM Deployment

Onepilot learned from the ISO27001 certification that having a responsive partner and good communication with teams is crucial. Five main steps enabled quick deployment and good user adoption:

1. Assessment: A comprehensive evaluation of existing device management practices and Onepilot’s security needs.
2. Communication: Fleet provided Onepilot with communication materials to share with employees, facilitating their understanding of MDM and reducing apprehensions.
3. Training: Comprehensive training sessions ensured the Onepilot team fully mastered the MDM platform.
4. Deployment: The MDM solution was deployed on all devices with minimal disruption to daily operations.
5. Post-Deployment Support: Fleet continues to provide support and technical assistance until the full deployment of the MDM.

Conclusion

Onepilot’s achievement of ISO27001 certification is partly due to the implementation of Fleet’s MDM and highlights the importance of effective internal communication. Since 2022, using Fleet’s cockpit has accelerated the MDM deployment process.

"Fleet's MDM solution was crucial in our journey towards ISO27001:2022 certification. The ease of use, accessible security features, and support provided by Fleet made all the difference. We are now better equipped to meet the highest standards of information security."

Manon, Head of Information Security & Compliance at Onepilot