On a Tuesday morning in Sydney, a box opens. Inside: a laptop already configured, already enrolled, already compliant with Filigran's security standards. Nothing to install. The screen turns on, the session starts, the day begins.
The same day, four time zones away, an engineer opens his box in Riyadh. A third arrives in Tokyo. No local office prepared these machines. No warehouse stocked them in advance. Yet every time, the same quiet certainty: everything is already there.
This fluidity isn't a logistical accident. Filigran built it, at the exact moment its international growth outpaced its IT organization.
Challenge - 150 to 273, With No Office to Show for It
Filigran had 150 people six months ago. It has 273 today. The company hires 10 to 15 people a month, across 19 countries, with zero physical offices. Every new hire needs a working, secured device on day one, not the following week.
Bringing on Remy Angel as IT System and Operations Manager gave the process structure. That alone doesn't run global logistics remotely. Filigran needed a partner that would hold up even in the countries where most providers stop.
Why Fleet - The Countries Everyone Else Avoids
There's a simple way to judge a global IT partner: hand it the countries everyone avoids. Israel. Saudi Arabia. Japan. Singapore. Australia. Most providers cover "the whole world" on paper, then stop at familiar borders the moment customs gets complicated.
Fleet took on those countries instead of routing around them. According to Remy Angel, that choice changed four things about Filigran's day-to-day.
Solution - A Device Ready Before the Question Comes Up
- An employee now receives a device within a week, already enrolled via zero-touch deployment with security and tools in place before the box is opened.
- What used to take several rounds of back-and-forth now fits into a timeline nobody at Filigran needs to track anymore.
A Dashboard Instead of an Inbox
- A shared dashboard replaced scattered email threads.
- Every order, every step, every security status is visible at a glance, with no need to chase anyone to find out where a device is on the other side of the world.
- For a team running 19 countries with no local presence, that's not a nice-to-have. It's what lets someone close their laptop on a Friday and not think about it again.
Answers in Minutes, Not Tickets
- A Slack message gets a near-instant reply, the opposite of a heavy process where even small decisions wait their turn in a queue.
Offboarding, the Blind Spot Nobody Else Covers
- Offboarding is a common weak point in device lifecycle management for startups and scale-ups.
- At Filigran, the return label generates automatically, communication goes straight to the departing employee with their manager copied, and everything stays trackable through to confirmed receipt.
Results - What Disappeared, Not Just What Got Faster
The result isn't measured in how fast one delivery went. It's measured in what disappeared: the follow-up emails no longer sent, the uncertainty no longer managed, the countries no longer avoided when hiring.
Filigran can now hire anywhere in the world starting from a certainty, not a bet, according to Remy Angel: IT will keep up. The same rigor now applies internally as much as externally.
What's Next
Filigran's next stop is a US stock, to support its American expansion with the same standard already running in Israel, Saudi Arabia and Japan. Same method. New ground.
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